Hamdel Care Platform

A full-stack care-service platform designed from a detailed SRS for matching care receivers with caregivers, managing bookings, handling payments, enabling chat and support workflows, and giving admins operational control across users, orders, finance, compliance, and content.

Key Features

• Separate Care Receiver and Care Giver experiences with profile, booking, availability, review, settings, and support flows
• Care request and booking workflows with recipient selection, medical information, preferences, active history, completed invoices, and caregiver matching
• In-app chat model for active bookings, browsable completed chat history, support tickets, and flagged-message moderation
• Address book and loved-one management with residence details, safety plans, emergency contacts, accessibility needs, and care preferences
• Wallet, payment, invoice, payout, refund, promo-code, campaign, and finance-management requirements for end-to-end service operations
• Role-based admin panel covering super admin, operations, customer support, finance, CMS, marketing, compliance, and technical administration
• Admin modules for order management, caregiver management, care receiver management, complaints, tickets, reports, audit logs, and technical tools
• AI-enabled FAQ and help-centre support requirements for both care receivers and caregivers